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statement about service designKlicka här för svensk version

(english version of video coming soon)

titel_what is service design?

Service design will result in services that the customer will understand and love - it is about innovation in the customer meeting that leads to reduced costs and increased revenues.
A service consists of a series of touch points between the customer and the service provider over time.

Service Design ensures that all touch points works perfectly together to create high customer value with a positive experience.

● We involve both the user and service provider.
● We test solutions to ensure that all parts are working.
● We design the service and ensure that all parts work together in a Customer Journey Mapping.

We develop services that the customer thinks is good. And if it's good for the customer is good for you.

 

Transformator was founded in 1998 around the idea of offering the most value-creating elements of the traditional industrial design - Design Strategy.
The needs of the end customer condensed down to clear goals for the parts that define the experience. We have created profitable Design Policies and product identities for leading Swedish and international companies across a variety of industries.

Today when the boundary is blurred between the physical product and service, the offer must be included as a whole into a viable design strategy. We have transferred industrial practices for customer insight, innovation, visualization and prototype testing into service development.

 

2009-12-18 Speaking of Service Design
Transformator's CEO Daniel Ewerman will be presenting at a seminar dedicated to the competitive power of service design for business growth. Read more and sign up here or download more information directly (PDF in Swedish).

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2009-12-04 Transformator is Hiring
We are growing in the field of Service Design, if you or anyone you know is passionate about designing extraordinary customer experiences, let us know. Check out “work with us”

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2009-12-02
Innovation in On-line Banking for SEB
Transformator has been commissioned to design and innovate new services for SEB’s on line banking. Using Action Research to research, design, test and develop services that works for SEB’s the customers in the digital meeting.

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2009-12-01
Award for “most innovative”
Transformator annually presents the most innovative project at the DopExpo2009 with an honorary award to promote new thinking and solutions. Congratulations STILLA!

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2009-11-23
WorldExpo2010 in Shanghai
Transformator has been invited to tutor Chinese design students in a project to create cross cultural artifacts for the Swedish pavilion at the World Expo 2010 in Shanghai. Gustav and Daniel will spend a week in one of our favorite Asian cities. Ni Hao!

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2009-11-15
Länsförsäkringar Magasin
Daniel Ewerman, CEO of Transformator, was asked to write about his experience in Service Design in the internal magazine published by the Swedish insurance company Länsförsäkringar. Read the article here. (in Swedish, coming soon)

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2009-11-13 Service Design Explained!
Transformator publishes a short 1 minute movie to explain the basic concept of service design. Enjoy!

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2009-11-10 Service Design Seminar
Together with the top management consultants Cordial, Transformator arranged a seminar on the topic Service Design and how to connect it with the business processes. The seats were sold out in an afternoon and if we knew there was such an interest for this we would have double the amount of seats. We want to thank all the participants for making the evening such a success.

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2009-11-01 Member of Service Design Network
Transformator has joined the Service Design Network, an international network of organisations & businesses working in and developing the Service Design domain. We believe in sharing our knowledge in order to develop the discipline of Service Design. The future lies in services.

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2009-10-25 Service Design in Private Health care
Transformator has been commissioned to develop new customer relations services for the private health care company Inlandshälsan, part of the Previa Corporation.

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2009-10-25 Service Design for Business Operational Management Software
Transformator has been commissioned to develop retail services for the software and consulting firm Qlink that excels in solutions for operational management software.

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2009-10-10 Designing Parking
Transformator helps to innovate the parking service industry using industrial design methods for customer research, innovation and visualization.

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2009-09-08 Designing Healthcare
Transformator improves workflow and the patient experience at the emergency room at Karolinska University Hospital in a new service design project.

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2009-06-09 BEYOND NICE DESIGN!
This years winner of the prestigeous design thinking award went to Anton Deak and Axel Undall for their Konstfack master degree project. Congratulations!

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2009-05-25 New Board of Directors
Transformator announces a new board of directors; Monica Lindstedt and Jörgen Hansén. Welcome!

   
       
   
Transformator Produktidentitet AB    |   Box 24, SE-101 20 Stockholm, Sweden   |   Telephone: +46 (0)8 662 53 30   |   info@transformator.net