Tjänstedesign resulterar i tjänster som kunden förstår och tycker om - det handlar om nytänk i kundmötet och leder till minskade kostnader och ökade intäkter.
En tjänst består av en rad kontaktpunkter mellan kunden och tjänsteföretaget över tid.

Tjänstedesign ser till att alla kontaktpunkter fungerar perfekt och tillsammans skapar högt kundvärde med en positiv upplevelse.

● Vi involverar både den som använder och tillhandahåller tjänsten.
● Vi testar lösningarna för att se att alla delar fungerar.
● Vi designar tjänsten och ser till att alla delar fungerar bra ihop i en Customer Journey Mapping.

Vi utvecklar tjänster som kunden tycker är bra. Och det som är bra för kunden är bra för dig.

 

Transformator startades 1998 kring idén att erbjuda de mest värdeskapande delarna i den traditionella industridesignen - Designstrategin.
Slutkundens behov kondenseras ner till tydliga mål för utvecklingens upplevda delar. Vi har skapat lönsamma Designpolicys och Produktidentiteter föt ledande svenska och internationella företag inom en mängd olika branscher.

När gränsen ofta är utsuddad idag, mellan fysisk produkt och tjänst, måste erbjudandet ingå som en helhet i en lönsam Designstrategi. Vi har fört över industridesignmetoder för kundinsikt, innovation, visualisering och prototyptest in i tjänsteutveckling.

2009-12-18 Speaking of Service Design
Transformator's CEO Daniel Ewerman will be presenting at a seminar dedicated to the competitive power of service design for business growth. Read more and sign up here or download more information directly (PDF in Swedish).

2009-12-04 Transformator is Hiring
We are growing in the field of Service Design, if you or anyone you know is passionate about designing extraordinary customer experiences, let us know. Check out “work with us”



2009-12-02 Innovation in On-line Banking for SEB
Transformator has been commissioned to design and innovate new services for SEB’s on line banking. Using Action Research to research, design, test and develop services that works for SEB’s the customers in the digital meeting.



2009-12-01 Award for “most innovative”
Transformator annually presents the most innovative project at the DopExpo2009 with an honorary award to promote new thinking and solutions. Congratulations STILLA!



2009-11-23 WorldExpo2010 in Shanghai
Transformator has been invited to tutor Chinese design students in a project to create cross cultural artifacts for the Swedish pavilion at the World Expo 2010 in Shanghai. Gustav and Daniel will spend a week in one of our favorite Asian cities. Ni Hao!



2009-11-15 Länsförsäkringar Magasin
Daniel Ewerman, CEO of Transformator, was asked to write about his experience in Service Design in the internal magazine published by the Swedish insurance company Länsförsäkringar. Read the article here. (in Swedish, coming soon)



2009-11-13 Service Design Explained!
Transformator publishes a short 1 minute movie to explain the basic concept of service design. Enjoy!



2009-11-10 Service Design Seminar
Together with the top management consultants Cordial, Transformator arranged a seminar on the topic Service Design and how to connect it with the business processes. The seats were sold out in an afternoon and if we knew there was such an interest for this we would have double the amount of seats. We want to thank all the participants for making the evening such a success.



2009-11-01 Member of Service Design Network
Transformator has joined the Service Design Network, an international network of organisations & businesses working in and developing the Service Design domain. We believe in sharing our knowledge in order to develop the discipline of Service Design. The future lies in services.



2009-10-25 Service Design in Private Health care
Transformator has been commissioned to develop new customer relations services for the private health care company Inlandshälsan, part of the Previa Corporation.



2009-10-25 Service Design for Business Operational Management Software
Transformator has been commissioned to develop retail services for the software and consulting firm Qlink that excels in solutions for operational management software.



2009-10-10 Designing Parking
Transformator helps to innovate the parking service industry using industrial design methods for customer research, innovation and visualization.



2009-09-08 Designing Healthcare
Transformator improves workflow and the patient experience at the emergency room at Karolinska University Hospital in a new service design project.



2009-06-09 BEYOND NICE DESIGN!
This years winner of the prestigeous design thinking award went to Anton Deak and Axel Undall for their Konstfack master degree project. Congratulations!



2009-05-25 New Board of Directors
Transformator announces a new board of directors; Monica Lindstedt and Jörgen Hansén. Welcome!

Transformator Produktidentitet AB    |   Box 24, SE-101 20 Stockholm, Sweden   |   Telephone: +46 (0)8 662 53 30   |   info@transformator.net